About Wild Zoological Park
"THE UK'S NUMBER 1 ZOO FOR SHOWS AND DISPLAYS" TICKETS AND BOOKING AVAILABLE TOP RIGHT · UNLEASH YOUR WILD SIDE!
Booking policy
WILD Zoological Park Booking and Cancellation Policy
1\. General Information
• All tickets, experiences, and event bookings must be made in advance through our official website or at the park's reception, subject to availability.
• Entry to WILD Zoological Park is only permitted with a valid ticket or booking confirmation.
• By making a booking, guests agree to comply with the park's rules and regulations.
2\. Ticket and Experience Bookings
• Tickets and experiences are non-refundable unless WILD Zoological Park cancels the booking due to unforeseen circumstances.
• Rescheduling is subject to availability and must be requested at least 48 hours before the booked date.
• Discounted and promotional tickets may have specific terms and conditions that apply.
3\. Group and Educational Visits
• Group visits (10+ guests) and educational trips must be booked at least two weeks in advance.
• A deposit may be required to secure the booking, with full payment due prior to or on the day of the visit.
• Changes to group numbers must be communicated at least 72 hours before the visit.
4\. Private Experiences and Animal Encounters
• Animal encounters and private experiences must be booked in advance and are subject to availability.
• Participants must meet any age, height, or health restrictions outlined in the experience description.
• Failure to arrive on time may result in forfeiture of the experience without refund.
5\. Cancellations and Amendments
• If WILD Zoological Park needs to cancel a booking due to severe weather, operational issues, or unforeseen circumstances, guests will be offered a rescheduled date or a refund.
• Guests must provide at least 48 hours' notice for rescheduling a booking; changes are subject to availability.
• Refunds are not available for no-shows or late arrivals.
6\. Gift Vouchers
• Gift vouchers for experiences and admissions are valid for 12 months from the date of purchase unless otherwise stated.
• Vouchers are non-refundable and cannot be exchanged for cash.
• Extensions may be granted in exceptional circumstances at the discretion of WILD Zoological Park.
7\. Special Events and Seasonal Bookings
• Special events may have unique booking terms, including non-refundable deposits and specific rescheduling policies.
• Guests are encouraged to check event-specific terms before purchasing tickets.
8\. Accessibility and Special Requirements
• Guests with accessibility requirements should contact WILD Zoological Park in advance to discuss accommodations.
• Some experiences may not be suitable for individuals with certain medical conditions or mobility restrictions; details are available on our website or upon request.
9\. Contact and Support
• For booking inquiries, rescheduling requests, or other assistance, please contact our guest services team at info@wildzoo.co.uk.
• WILD Zoological Park reserves the right to modify this booking policy at any time, with updated terms published on our website.
1\. General Information
• All tickets, experiences, and event bookings must be made in advance through our official website or at the park's reception, subject to availability.
• Entry to WILD Zoological Park is only permitted with a valid ticket or booking confirmation.
• By making a booking, guests agree to comply with the park's rules and regulations.
2\. Ticket and Experience Bookings
• Tickets and experiences are non-refundable unless WILD Zoological Park cancels the booking due to unforeseen circumstances.
• Rescheduling is subject to availability and must be requested at least 48 hours before the booked date.
• Discounted and promotional tickets may have specific terms and conditions that apply.
3\. Group and Educational Visits
• Group visits (10+ guests) and educational trips must be booked at least two weeks in advance.
• A deposit may be required to secure the booking, with full payment due prior to or on the day of the visit.
• Changes to group numbers must be communicated at least 72 hours before the visit.
4\. Private Experiences and Animal Encounters
• Animal encounters and private experiences must be booked in advance and are subject to availability.
• Participants must meet any age, height, or health restrictions outlined in the experience description.
• Failure to arrive on time may result in forfeiture of the experience without refund.
5\. Cancellations and Amendments
• If WILD Zoological Park needs to cancel a booking due to severe weather, operational issues, or unforeseen circumstances, guests will be offered a rescheduled date or a refund.
• Guests must provide at least 48 hours' notice for rescheduling a booking; changes are subject to availability.
• Refunds are not available for no-shows or late arrivals.
6\. Gift Vouchers
• Gift vouchers for experiences and admissions are valid for 12 months from the date of purchase unless otherwise stated.
• Vouchers are non-refundable and cannot be exchanged for cash.
• Extensions may be granted in exceptional circumstances at the discretion of WILD Zoological Park.
7\. Special Events and Seasonal Bookings
• Special events may have unique booking terms, including non-refundable deposits and specific rescheduling policies.
• Guests are encouraged to check event-specific terms before purchasing tickets.
8\. Accessibility and Special Requirements
• Guests with accessibility requirements should contact WILD Zoological Park in advance to discuss accommodations.
• Some experiences may not be suitable for individuals with certain medical conditions or mobility restrictions; details are available on our website or upon request.
9\. Contact and Support
• For booking inquiries, rescheduling requests, or other assistance, please contact our guest services team at info@wildzoo.co.uk.
• WILD Zoological Park reserves the right to modify this booking policy at any time, with updated terms published on our website.
Gift card terms
- Valid for 6 months from purchase date
- Gift cards are redeemable online
- Gift cards cannot be exchanged for cash
- Gift cards are not refundable
- Gift cards are not replaceable if lost or stolen
Cancellation policy
custom policy
Cancellation Policy
Guests may reschedule bookings up to 48 hours before the scheduled visit; refunds are not available unless WILD Zoological Park cancels the booking.
No refunds will be given for cancellations made within 48 hours of the visit.
In exceptional circumstances, cancellations may be reviewed on a case-by-case basis at the discretion of WILD Zoological Park.
For group bookings, cancellations must be made at least 72 hours in advance to avoid forfeiture of deposits.
In the event of extreme weather or unforeseen circumstances, WILD Zoological Park will contact affected guests with alternative options.
For booking inquiries, rescheduling requests, or other assistance, please contact our guest services team at info@wildzoo.co.uk.
WILD Zoological Park reserves the right to modify this policy at any time, with updated terms published on our website.
Guests may reschedule bookings up to 48 hours before the scheduled visit; refunds are not available unless WILD Zoological Park cancels the booking.
No refunds will be given for cancellations made within 48 hours of the visit.
In exceptional circumstances, cancellations may be reviewed on a case-by-case basis at the discretion of WILD Zoological Park.
For group bookings, cancellations must be made at least 72 hours in advance to avoid forfeiture of deposits.
In the event of extreme weather or unforeseen circumstances, WILD Zoological Park will contact affected guests with alternative options.
For booking inquiries, rescheduling requests, or other assistance, please contact our guest services team at info@wildzoo.co.uk.
WILD Zoological Park reserves the right to modify this policy at any time, with updated terms published on our website.