About Duchess of Cocklemoor

River Passenger Boat Trips 1. About Us These Terms and Conditions apply to all bookings made with: Operator: Langport Boating CIC Registered Address: 61 Bridge Street Kington HR5 3DJ Email: info@duchessofcocklemoor.co.uk Telephone: [Phone] 2. Scope of These Terms 2.1 These Terms apply to all river trips sold online via the Operator’s website. 2.2 By completing an online booking, the customer confirms acceptance of these Terms on behalf of all passengers in the booking. 2.3 These Terms apply from the time of booking until the passenger leaves the vessel. 2.4 The customer accepts responsibility for ensuring all passengers are aware of these booking terms. 3. Online Bookings and Payment 3.1 All tickets must be purchased online in advance unless otherwise stated. 3.2 Full payment is required at the time of booking unless otherwise agreed by the operator. 3.3 A booking confirmation email constitutes acceptance of the booking. 3.4 Tickets are valid only for the date and time stated on the confirmation. 4. Pricing 4.1 All prices are shown in GBP and include VAT where applicable 5. Cancellations and Refunds All trips are dependent on: • Weather conditions (Too windy for safe navigation, we can sail in the rain!) • River levels or flow conditions. (Too low risk of grounding. Too high unable to navigate bridges). • Mechanical failure • Safety or operational reasons beyond the Operator’s control, Where possible we will give 24 hours’ notice of cancellation for any of the above reasons and will offer a rescheduled trip or a full refund. 5.1 We accept that circumstances can change. We will accept passenger cancellations for reschedule or refund at any time. 6. Departure Times 6.1 Passengers should arrive at least15 minutes before departure. 7. Passenger Behaviour 7.1 Passengers must comply with all instructions given by the skipper or crew. 7.2 The Operator reserves the right to refuse boarding or remove any passenger whose behaviour: • Endangers safety • Causes disturbance • Is abusive or intoxicated 7.3 No refund will be given in such circumstances. 8. Safety on Board 8.1 Passengers travel at their own risk and must take reasonable care. 8.2 Children must be supervised at all times. 8.3 Life jackets or buoyancy aids must be worn if instructed. 8.4 Passengers with medical conditions that may affect safety should inform the Operator before travel. 9. Weather, River Conditions and Route Changes 9.1 River trips are subject to changing water levels, currents, and weather. 9.2 The Operator reserves the right to: • Alter routes • Shorten trips • Change embarkation points 9.3 Such changes do not entitle passengers to a refund where the trip operates safely. 10. Accessibility and Special Requirements 10.1 Passengers with reduced mobility or special requirements must contact the Operator before booking. 10.2 Accessibility cannot be guaranteed unless confirmed in writing. 11. Personal Belongings 11.1 Personal belongings are carried at the passenger’s own risk. 11.2 The Operator is not responsible for loss or damage unless caused by negligence. 12. Liability 12.1 Nothing in these Terms limits liability for death or personal injury caused by negligence. 12.2 Subject to the above, the Operator shall not be liable for: • Indirect or consequential loss • Loss of enjoyment • Delays due to river or weather condition 13. Alcohol and Prohibited Items 13.1 Alcohol may only be consumed with the Operator’s permission. 13.2 The Operator may refuse boarding to intoxicated passengers. 13.3 Illegal substances, dangerous items, and open flames are prohibited. 14. Photography and Marketing 14.1 The Operator may take photographs or video during trips for promotional use. 14.2 Passengers who do not wish to appear must notify the crew before departure.