Forest of Secrets Terms and Conditions  Forest of Secrets at Kelmarsh Hall & Gardens, running from 31 October 2026 until 2 January 2027. By purchasing a ticket and attending Forest of Secrets, you agree to these Terms and Conditions. Ticket Purchases All tickets are non-refundable. Once purchased, tickets cannot be cancelled or refunded except where Forest of Secrets cancels the event in accordance with these Terms and Conditions. Only tickets purchased through the official Forest of Secrets booking system or an authorised ticket agent are valid for entry. Ticket Resale Tickets are sold for personal use only and may not be resold, advertised for resale, transferred for commercial gain or offered for sale through any unauthorised third-party platform, marketplace or ticket resale website without the prior written consent of Forest of Secrets. Tickets purchased through unauthorised resale websites or third-party sellers will not be accepted for entry and may be cancelled without notice. Forest of Secrets accepts no responsibility for tickets purchased through unauthorised third parties. Changing Your Visit Date We understand that plans can change. If you are unable to attend your booked date, you may change your tickets yourself using our online self-service booking system.

• Ticket transfers are available up to 3 days (72 hours) before your scheduled visit.
• Changes are subject to availability.
• No changes can be made within 3 days of your booked event date.
• Tickets cannot be exchanged for cash or refunded if you are unable to attend.

Event Cancellation Due to Severe Weather or Other Circumstances The safety of our visitors and staff is our priority. In the unlikely event that Forest of Secrets is cancelled in full due to severe weather or other circumstances beyond our reasonable control, affected ticket holders will be offered the opportunity to transfer their tickets to an alternative available date, subject to availability. Customers will be contacted using the email address provided at the time of booking as soon as reasonably possible with details of the available options. Guests will have 3 days from the date of the cancellation email to select an alternative available event date. If no alternative date is selected within this period, Forest of Secrets reserves the right to release the booking, subject to any rights required under applicable consumer law. Partial Disruption or Partial Cancellation Forest of Secrets is an outdoor event and, where it is safe to do so, we will endeavour to continue operating even if parts of the event are affected by adverse weather or other unforeseen circumstances. If we are required to:

• Delay opening;
• Open later than advertised;
• Close earlier than planned; or
• Temporarily or permanently close individual areas, attractions or sections of the event (for example due to flooding, fallen trees or other safety concerns),

this shall not constitute cancellation of the event. The transfer provisions above apply only where the event is cancelled in full by the organisers. Force Majeure Forest of Secrets shall not be liable for any delay, interruption, alteration or cancellation of the event arising from circumstances beyond our reasonable control, including but not limited to:

• Severe weather, storms or flooding;
• Fire or other emergency incidents;
• Government restrictions or changes in law;
• Epidemics or pandemics;
• Acts of terrorism or threats to public safety;
• Civil unrest or industrial disputes;
• Utility or telecommunications failures;
• Failure of suppliers or contractors; or
• Any other event or circumstance making it unsafe, illegal or impracticable to operate the event.

Where Forest of Secrets is cancelled in full as a result of a Force Majeure event, ticket holders will be offered the opportunity to transfer their tickets to an alternative available date, subject to availability. Delays to opening, temporary closures, reduced operating hours, early closure or closure of individual attractions or sections of the event shall not be treated as cancellation of the event in full and shall not entitle ticket holders to a refund or transfer. Weather Conditions Forest of Secrets is an outdoor event and will operate in most weather conditions, including rain, cold weather and wind. Please dress appropriately for the conditions. Tickets will not be refunded or exchanged because of poor weather unless the event is officially cancelled in full by the organisers. Late Arrivals & Non-Attendance Tickets cannot be refunded or transferred if you:

• Arrive after your allocated entry time.
• Choose not to attend your booked session.
• Are unable to attend for personal reasons after the 3-day transfer deadline has passed.

Under-18 Supervision Children under the age of 18 must be accompanied and supervised at all times by a responsible adult aged 18 years or over. The accompanying adult is responsible for the safety, welfare and behaviour of the children in their care throughout the event. Admission & Security To ensure the safety and enjoyment of all visitors, Forest of Secrets reserves the right to carry out reasonable security measures, including bag inspections where considered necessary. The following conditions apply:

• No food or drink may be brought onto the event site unless required for medical reasons or infant feeding.
• Food and beverages will be available to purchase on site.
• Visitors must comply with all reasonable instructions given by event staff, security personnel and emergency services.
• Weapons, fireworks, flares, laser devices, illegal substances and other dangerous or prohibited items are not permitted.
• Visitors who appear intoxicated or whose behaviour is abusive, threatening, dangerous or likely to affect the enjoyment of others may be refused entry or removed from the event without refund.
• Anyone causing damage to the venue or event infrastructure may be removed and held responsible for the cost of repairs.

Forest of Secrets reserves the right to refuse admission or remove any visitor from the event without refund where reasonably necessary to protect the safety, security or enjoyment of visitors, staff or the venue. Health & Safety Forest of Secrets is an outdoor event within historic parkland. Visitors must:

• Remain on designated pathways.
• Not enter restricted or fenced-off areas.
• Take extra care on uneven or slippery surfaces.
• Refrain from running along the trail.
• Follow all safety signage.
• Comply with instructions from event staff during emergencies.

Children must remain supervised at all times. Only registered assistance dogs are permitted unless otherwise stated in the event information. Smoking and vaping are only permitted in designated areas where provided. Accessibility Forest of Secrets has been designed so that the majority of the route is suitable for wheelchair users, mobility aids and prams. As the event takes place within the natural grounds of Kelmarsh Hall & Gardens, visitors should be aware that some areas include uneven ground, gravel paths, grass, slopes, exposed tree roots and other natural surfaces. Ground conditions may vary depending on the weather. Visitors with specific accessibility requirements are encouraged to contact our customer support team before booking. Right to Refuse Entry or Remove Visitors Forest of Secrets reserves the right to refuse admission or remove any visitor from the event without refund where it reasonably considers this necessary, including where a visitor:

• Behaves in a threatening, abusive, disruptive or unsafe manner.
• Appears to be under the influence of alcohol or drugs.
• Fails to comply with reasonable instructions from staff or security.
• Attempts to use an invalid, altered or fraudulently obtained ticket.
• Acts in a way likely to compromise the safety or enjoyment of other visitors.

Liability Visitors attend Forest of Secrets at their own risk. Forest of Secrets, Kelmarsh Hall & Gardens, its employees, contractors and agents accept no responsibility for the loss, theft or damage of personal belongings brought onto the site. Nothing in these Terms and Conditions excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot legally be excluded under the laws of England and Wales.

Subject to the above, Forest of Secrets shall not be liable for indirect or consequential loss, disappointment, travel expenses, accommodation costs or any other expenses arising from delays, alterations, cancellation, partial closure or circumstances beyond our reasonable control. Visitors are responsible for wearing suitable clothing and appropriate footwear and for taking reasonable care whilst moving around the site. Medical Conditions & Strobe Lighting Some areas of Forest of Secrets may contain flashing lights, theatrical effects, smoke or haze, loud sounds and low-light environments. Visitors with epilepsy, heart conditions, sensory sensitivities or other relevant medical conditions should consider whether the experience is suitable for them. If you have any concerns, please contact us before booking. Group Bookings We welcome group bookings, school visits and organised groups. For groups of 10 or more guests, please contact our customer support team directly for assistance with your booking and to discuss any group discounts or tailored booking options that may be available. Please contact us at events@kelmarsh.com or call 01604 686543. Photography & Recording Guests are welcome to take photographs and record their personal experience during Forest of Secrets for private, non-commercial use. Forest of Secrets and its authorised representatives may also photograph or film the event for promotional, marketing and publicity purposes, including use on our website, social media channels, printed materials and future advertising. By attending the event, you acknowledge that you may appear in such photography or recordings and consent to their use for these purposes without compensation. If you would prefer not to appear in official photography or filming, please notify a member of staff upon arrival at check-in and we will make reasonable efforts to accommodate your request.   General Terms These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Forest of Secrets reserves the right to amend these Terms and Conditions where reasonably necessary. The latest version will always be available on our website. Any personal information collected as part of your booking will be processed in accordance with our Privacy Policy and applicable UK data protection legislation. Contact Us