About Castle Hill Gardens
Discover 50 acres of enchanting landscape set against the beautiful 18th century Palladian house and explore scented pathways and majestic woodland. This is a garden for all seasons – highlights include the Millennium Garden, Devon’s longest Camelia hedge and Magnolia Wood. Wander by the river to the Ugley Bridge then climb to the Castle for magnificent views of Exmoor, Dartmoor and beyond. The house is currently home to the 17th generation of Fortescue family.
Booking policy
Change of personal details
• It is the responsibility of the customer to inform Castle Hill of any change of contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
Admission to the Event
• The right of admission to an event is reserved by Castle Hill, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.
• Please note no refunds will be offered to customers who are refused entry from a venue on account of late arrival, being underage, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video, or photographic recordings.
• Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.
• Please note, filming and photography may be in progress at Castle Hill Illuminated. By entering the event you consent to being filmed or photographed.
Privacy Policies
• Castle Hill will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force. Our privacy policy can be found here.
• It is the responsibility of the customer to inform Castle Hill of any change of contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
Admission to the Event
• The right of admission to an event is reserved by Castle Hill, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.
• Please note no refunds will be offered to customers who are refused entry from a venue on account of late arrival, being underage, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video, or photographic recordings.
• Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.
• Please note, filming and photography may be in progress at Castle Hill Illuminated. By entering the event you consent to being filmed or photographed.
Privacy Policies
• Castle Hill will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force. Our privacy policy can be found here.
Cancellation policy
custom policy
Force Majeure
• The event will go ahead in the event of bad weather. Please check the weather forecast in advance and be prepared for wet weather conditions. The event will only be cancelled if the weather conditions present a danger at the time the event is planned for. In the unlikely event that it is cancelled, we will aim to give as much notice as possible, you will be notified by email.
Cancelled / Postponed / Rescheduled events
• Occasionally, events are cancelled or postponed for a variety of reasons. As soon as we know of any changes we will contact all customers by email, however, please note, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time, and venue.
• If an event is postponed or cancelled, you are entitled to a refund. This refund is for the face value of the tickets only and does not include any fees paid.
Refunds Policy
• Once purchased, tickets cannot be transferred, exchanged, or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed.
• Customers are advised to check their purchase upon receipt. All customers will be issued with a confirmation email that will be sent to the (email) address provided at the point of purchase. If you have any queries regarding your booking, please contact events@castlehill-devon.com
• The event will go ahead in the event of bad weather. Please check the weather forecast in advance and be prepared for wet weather conditions. The event will only be cancelled if the weather conditions present a danger at the time the event is planned for. In the unlikely event that it is cancelled, we will aim to give as much notice as possible, you will be notified by email.
Cancelled / Postponed / Rescheduled events
• Occasionally, events are cancelled or postponed for a variety of reasons. As soon as we know of any changes we will contact all customers by email, however, please note, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time, and venue.
• If an event is postponed or cancelled, you are entitled to a refund. This refund is for the face value of the tickets only and does not include any fees paid.
Refunds Policy
• Once purchased, tickets cannot be transferred, exchanged, or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed.
• Customers are advised to check their purchase upon receipt. All customers will be issued with a confirmation email that will be sent to the (email) address provided at the point of purchase. If you have any queries regarding your booking, please contact events@castlehill-devon.com