Terms & Conditions Last updated: [insert date] Welcome to The Green Playhouse. These Terms & Conditions explain the rules for visiting, booking sessions, attending parties and using our soft play centre, café and facilities. By making a booking, attending a session, visiting our premises or using our facilities, you agree to follow these Terms & Conditions.
1. About us The Green Playhouse is a children’s soft play centre based at: Unit 2, Victory Business Park
West Close Road
Barnoldswick
BB18 5DH You can contact us on: Phone: 01282 22 24 26
Email: hello@thegreenplayhouse.co.uk
2. Bookings We recommend booking online in advance, especially during weekends, school holidays, special events and busy sessions. Bookings are made through our secure booking provider, Beyonk. Please make sure the correct session, date, time and number of children are selected before confirming your booking. Entry is only valid for the session booked. Session times may vary during school holidays, events or private hire. We reserve the right to refuse entry where a booking is incorrect, incomplete, duplicated, unpaid or where the session is full.
3. Entry prices Our standard entry prices are: Birth to 12 months: £3.50
1 to 11 years: £7.50 Prices may vary for special events, SEN sessions, party bookings, toddler dance, private hire or promotional sessions. Adults attending with children are responsible for supervising them at all times.
4. Supervision of children Children remain the responsibility of their parent, guardian or responsible adult at all times. The Green Playhouse staff are present to manage the venue, operate the café, support sessions and help maintain a safe environment. Staff do not provide individual childcare or one-to-one supervision. Parents and guardians must:

• supervise their children throughout the visit
• ensure children use the play equipment safely and appropriately
• make sure children follow staff instructions
• remain on site while children are in the centre
• prevent rough, unsafe or disruptive behaviour

Children must not be left unattended.
5. Use of the soft play equipment Soft play is designed for active play. While we take reasonable steps to keep the centre safe, bumps, slips, trips and minor accidents can happen during normal play. Children must use the play frame and equipment sensibly. The following are not allowed:

• climbing on the outside of the play frame
• pushing, fighting or rough play
• throwing balls or equipment at others
• climbing up slides
• blocking slides or exits
• taking food, drinks, chewing gum or sweets onto the play equipment
• using equipment outside the intended age or size range
• damaging equipment or fixtures

Staff may ask a child to stop playing, take a break, or leave the play area if behaviour is unsafe or disruptive.
6. Age and play areas Children should use the areas suitable for their age, size and ability. The baby and sensory area is intended for babies and younger children. Older children must not use this area in a way that could upset or endanger smaller children. Parents and guardians should use their judgement and follow any signs or staff instructions about which areas are suitable.
7. Socks and clothing Socks must be worn in the play areas. Bare feet and outdoor shoes are not permitted on the play equipment. Children should wear suitable clothing for active play. Items such as jewellery, sharp accessories, loose drawstrings or anything that could catch on equipment should be removed where possible.
8. Food and drink Food and drink must not be taken onto the play frame or soft play equipment. Food and drink purchased from The Green Playhouse should be consumed in the café/seating areas only. We do not usually allow outside food or drink, except for:

• baby food
• medical or dietary requirements agreed with staff
• birthday cakes for party bookings
• other items agreed in advance

Please speak to us before bringing external food into the venue.
9. Allergies and dietary requirements We aim to support a wide range of dietary requirements, including allergies, vegetarian, vegan and halal options. Please tell us about any allergies or dietary requirements when booking or before ordering food. For parties, please tell us as early as possible so we can plan safely. Although we take care when preparing and serving food, our kitchen handles multiple ingredients and allergens. We cannot guarantee that food or drink will be completely free from traces of allergens. Customers with severe allergies should speak to a member of staff before ordering.
10. Illness and hygiene Please do not attend The Green Playhouse if you, your child or anyone in your group is unwell, contagious or showing symptoms of illness. This includes, but is not limited to:

• sickness or diarrhoea
• fever
• contagious rashes
• heavy coughs/colds
• chickenpox
• hand, foot and mouth
• any illness that could spread to other families

Children who become unwell during a session may be asked to leave for the comfort and safety of others. Nappies must be changed in the designated changing facilities and disposed of properly.
11. Behaviour We want The Green Playhouse to be welcoming, friendly and safe for everyone. We will not tolerate:

• abusive, threatening or aggressive behaviour
• swearing at staff or other visitors
• unsafe or disruptive behaviour
• damage to property
• bullying or harassment
• refusal to follow staff instructions

We reserve the right to ask any person or group to leave without refund if their behaviour affects the safety, comfort or enjoyment of others.
12. Parties Party bookings are based on a minimum of 12 children. Our party packages include soft play and either hot or cold food options. Additional children are charged at the relevant per-child rate. A 50% deposit based on the minimum party size is required to secure your booking: Cold platter party deposit: £72
Hot food party deposit: £84 Final balance is based on your confirmed party numbers. We can cater for larger parties up to around 30 children, subject to availability and agreement in advance. Siblings of invited party guests who are attending and using the soft play facilities are charged at standard entry prices: Birth to 12 months: £3.50
1 to 11 years: £7.50
13. Party food, cakes and invites Party food options must be confirmed in advance. We can cater for allergies, vegetarian, vegan and halal requirements where we are told in good time. You may bring your own birthday cake. We also offer a cake wrapping service — please bring napkins with you. This helps keep things simple, tidy and stress-free for parents. Party invites can be provided upon request. We may also be able to recommend a local cake supplier if you need one.
14. Party decorations and setup Unless agreed in advance, The Green Playhouse does not provide themed decorations, balloons, table themes or personalised party styling. Customers may be able to bring small decorations, but these must be agreed with us first and must not damage walls, furniture, fixtures or equipment. Confetti, silly string, glitter, party poppers and similar items are not permitted unless agreed in writing.
15. Cancellations, changes and refunds If you need to change or cancel a booking, please contact us as soon as possible. Session bookings and party bookings are subject to availability, and we may not always be able to move bookings at short notice. Party deposits are paid to secure a date and time and may be non-refundable if cancelled close to the party date. Where The Green Playhouse needs to cancel a session or party due to circumstances outside our control, we will offer to rearrange the booking or provide an appropriate refund. Circumstances outside our control may include severe weather, power failure, emergency closure, illness, safety concerns, maintenance issues or other unexpected events.
16. SEN sessions Our SEN sessions are designed to offer a calmer and quieter play environment. Parents, guardians and responsible adults remain responsible for supervising their children at all times during SEN sessions. While we aim to create a supportive environment, The Green Playhouse is not a specialist care provider and does not provide one-to-one support. Please speak to us if your child has specific access, sensory or support needs and we will do our best to help.
17. Photography and video Families are welcome to take photos or videos of their own children for personal use. Please be respectful of other visitors and avoid taking photos or videos where other children or families are the main focus without their permission. Photography or filming for commercial use, promotional use, social media campaigns or professional purposes must be agreed with The Green Playhouse in advance. We may occasionally take photos for our own marketing or social media. We will seek appropriate permission before using identifiable images of children.
18. Personal belongings Visitors are responsible for their own belongings. The Green Playhouse is not responsible for lost, stolen or damaged personal items unless caused by our negligence. Please keep valuables with you at all times.
19. Accidents and incidents If an accident, injury or incident occurs, please tell a member of staff immediately. We may record details in our accident or incident records. This helps us manage safety, respond appropriately and review any issues. First aid support may be available from trained staff, but responsibility for medical decisions remains with the parent, guardian or responsible adult. In an emergency, we may contact emergency services.
20. Safety checks and closures We carry out safety checks and maintenance to help keep the centre safe and enjoyable. We may temporarily close part or all of the play frame, café, seating area or venue if we believe it is necessary for safety, cleaning, maintenance or operational reasons. Where possible, we will try to minimise disruption.
21. Damage to property Visitors may be charged for deliberate or careless damage caused to The Green Playhouse property, equipment, furniture, fixtures or fittings. Please report any damage or concerns to staff immediately.
22. Liability Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to the above, The Green Playhouse is not responsible for loss, injury or damage caused by:

• misuse of the play equipment
• failure to follow rules, signs or staff instructions
• lack of adult supervision
• unsafe behaviour by children or other visitors
• personal belongings being lost or damaged
• circumstances outside our reasonable control

23. Changes to these Terms We may update these Terms & Conditions from time to time. The latest version will be available on our website. By continuing to visit or book with us, you agree to the latest version.
24. Contact us For questions about these Terms & Conditions, bookings, parties or visiting The Green Playhouse, please contact: The Green Playhouse
Unit 2, Victory Business Park
West Close Road
Barnoldswick
BB18 5DH Phone: 01282 22 24 26
Email: hello@thegreenplayhouse.co.uk