Winter Magic on Ice  Assumption of risk Skaters and spectators are deemed to have knowledge of and assume the inherent risks of skating, which include, but are not limited to:

• Injuries resulting from collision or contact with other skaters
• Injuries resulting from falls
• Injuries involving objects or artificial structures that are properly within the intended path of travel of the skater
• Injuries resulting from wet flooring

High risk groups Skating is not suitable for:

• Pregnant women
• Anyone with a heart condition

Children

• A child is defined as anyone under the age of 16
• If a child does not have proof of age, it is at the discretion of Ice Rink Management whether a child or adult ticket is required
• No one under the age of 4 will be allowed on the rink
• Children aged 4-12 must be accompanied by an adult on the rink
• Management reserves the right to refuse entry and the Ice Rink Management decision is final
• Management reserves the right to refuse entry to, or eject, patrons from the rink without refund
• Refunds are only given at management discretion
• Personal belongings are left at the owner’s risk

Skating rules Do not:

• Sit on or climb over the safety barrier
• Chip or throw any ice
• Skate at excessive speed
• Smoke, drink or eat on the ice
• Drop litter on the ice
• Carry babies or young children on the ice
• Skate in chains of more than two
• Wear scarves or long coats on the ice
• Carry handbags or any bags on the ice
• Cut across the middle of the rink
• Play tag
• Consume alcohol before skating
• Wear peaked caps or hoods on the ice
• Congregate at the barrier entrance

Do:

• Make sure skates are correctly tightened
• Wear gloves
• Skate in an anticlockwise direction only
• Follow instructions given by Ice Rink Management
• Follow instructions given by the Ice Marshals

Emergencies and security Do not:

• Leave any belongings unattended
• Congregate in or block any ice rink exits or fire exits
• Return to skate hire if an alarm has been raised - follow all Fire and Ice Marshal directions
• Run with skates on, or take skates off before leaving the rink. In an emergency, seating will be provided at the assembly point
• Play with or move any fire equipment
• Smoke on entry to skate hire

Do:

• Follow the Fire Marshal and Ice Marshal in any emergency
• Follow the matting provided for skaters when leaving the ice rink
• Take skates off once clear of the ice rink, using the matting and chairs provided
• Report to the fire assembly point once skates have been removed
• Tell your child that if you become separated, they should find the nearest Ice Marshal and stay with them at all times
• Allow belongings to be checked before leaving them at the skate counter

Thank you for reading the safety rules. If you are unsure about going on the rink, please check with a member of staff. General terms and conditions

• All users of the ice rink skate at their own risk
• Socks and gloves must be worn. Do not wear long coats, long scarves or dangly jewellery
• No smoking, alcohol, food or drink within the ice rink barriers
• Do not use mobile phones or cameras on the ice
• Please place any rubbish in the bins provided
• If you have any medical condition that may be affected by skating, lighting, loud music etc, please advise rink management. Rink management holds the right to refuse entry onto the ice
• Ice skates must only be worn in the skate room or on the ice
• Please do not sit on or climb over the ice rink barriers
• If you notice dangerous behaviour or anyone not following the rink rules, notify a rink steward immediately
• Abusive or anti-social behaviour will not be tolerated and will result in immediate removal from the rink
• If you are hurt or see anyone injured, notify a steward immediately
• A first aid station is located in the rink marquees
• Tickets are non-transferable and non-refundable. In exceptional circumstances, and at the sole discretion of management, the rink may need to close. If this happens, everything will be done to rearrange another convenient skating session
• If the rink is closed for any reason, we will keep the ticket office website updated (the main cause of closure is severe windy conditions)
• By entering the ice rink you consent to any photography, filming or recording authorised or arranged by us for promotional purposes. We will use reasonable endeavours to let you know when this is taking place
• Rink staff are there for your safety and you must follow their instructions at all times
• Items left at the skate counter are left at the owner’s risk
• In an emergency, all skaters must follow the instructions of rink managers and marshals

Group bookings

• A group booking is 8 or more people
• For organised parties or gatherings, please contact the ticket office and rink management
• Group bookings of children under 12 must be accompanied by a skating adult. We advise the following ratios for schools, community and family groups:
  • 2 staff members or parents for every 6 children aged 7 or under
  • 2 staff members or parents for every 10 children aged 8 or over
  • 2 staff members or parents for every 4 children with moderate learning difficulties or moderate behavioural needs
  • 1 to 1 supervision for children with severe learning difficulties or severe behavioural needs, where deemed necessary
  • 1 to 1 supervision for anyone with a disability, where deemed necessary
• Rink management must be informed of all group bookings

Accessibility and special needs

• We welcome everyone with special needs - please contact rink management or the ticket office for advice
• Wheelchair users must have a carer with them where deemed necessary
• Only one wheelchair is allowed on the ice at any one time, unless arranged in advance as part of a group booking with rink management
• Wheelchairs must not be left stationary or stop on the barrier line, as the wheels will burn into the ice and create a hazard for others
• People with a disability who do not use a wheelchair must be able to support themselves on the ice and have a carer with them where deemed necessary
• All carers accompanying a person with special needs go free

Booking

• We cannot guarantee availability on the day for one-off skating sessions that have not been pre-booked

General advice

• If you fall, take your hands off the ice. To get up, bring one leg up, place your hands on your knee and push yourself up. Do not crawl to the side barriers. If you cannot get up, alert a rink steward
• Be aware of your limits and do not exceed them. If you need help, ask a steward
• Please wear warm clothing. Socks and gloves must be worn
• Make sure your skate laces or clips are tight and the boot gives good ankle support
• Do not take off your shoes until you reach the skate counter, and do not put your skates on until you reach your seat