About Rooterville Animal Sanctuary

Rooterville Animal Sanctuary provides services to make visits on your time, in your way. Rooterville offers animal experiences, parties, weddings, private visits, and more. We look forward to meeting you!

Contact us

Booking policy

We LOVE visitors and sharing our amazing sanctuary with you! We want your visit to be fun, safe and amazing. Out of respect for other visitors and the animals, please pay attention to and abide by the following rules: 

  • NO SMOKING inside OR NEAR our gates please. 
  • Please do not let children run after or chase animals, especially the little dog. 
  • Children must be supervised at all times. No children under 10 are allowed on the deck at the pond without an adult for safety reasons. 
  • This is a sanctuary, it is the animal's home. Screaming, running and loud behavior around the animals will not be tolerated. Please teach children to be respectful and quiet around the animals and other guests for them to have the best experience. Screaming and running is fine in the play areas or away from the animals, please make sure the kids aren't scaring the animals or annoying other guests. We definitely want them to have fun! 
  • We are not responsible for anything lost, broken, stolen, or left behind. If you do lose something, we keep a "lost & found" box- just send an email or call/text and we can let you know if we found what you're missing and we'll mail it to you.
  • Please give credit to photos being taken at the sanctuary and tag us on social media @rootervillesanctuary. NO PROFESSIONAL PHOTOGRAPHY or sale of pictures of our animals without permission. 
  • Rooterville is a family-friendly establishment. Suggestive, obscene and/or inappropriate clothing or language will not be allowed. Please use discretion and dress modestly (closed toe shoes are best). Foul language will not be tolerated. Anyone using obscene or abusive language will be asked to leave with no refund. 
  •  DO NOT tease or irritate our animals. This is THEIR HOME, you are a guest in their home, treat them like you would want your pet treated. Anyone harassing, teasing or behaving inappropriately toward any of our animals will be shown the gate. NO REFUNDS for bad behavior.
  • We recommend closed-toe shoes for your safety. You will be in contact with animals and will likely get dirty. Flip flops are strongly discouraged, especially for the kids.
  • Strong perfumes may cause the animals to avoid you, we want you to smell great but please wait til after your visit to put on perfume or cologne or keep it light.  
  • Smiling, laughing and having a great time is mandatory!  We love our visitors and can't wait to share our beautiful, peaceful place and our happy animals with you!

Please DO NOT go near the wagons or farmhouse as guests may be staying in them, please respect their space. If you want to look inside, ask us if you can and we're happy to let you see them if there are no guests staying in them at that time. NO CHILDREN BY THE COWBOY POOL OR ON THE DECK BY IT!

If you have any questions, please don't hesitate to ask a member of our team. We are so grateful that you're spending time with us and we want you to have the best possible experience at our little slice of heaven here at Rooterville!

Gift card terms

  • Valid for 1 year from purchase date
  • Gift cards are redeemable online
  • Gift cards cannot be exchanged for cash
  • Gift cards are not refundable
  • Gift cards are not replaceable if lost or stolen

Cancellation policy

custom policy

Hey friends! We're looking forward to your visit! ALL proceeds from your stay and/or experiences help us care for the animals at Rooterville Animal Sanctuary like little Ginger and her big pal Bear. They rely on the revenue from our stays and experiences to make sure no one goes hungry so it is super important when you book with us that you show up. If you can't make it, please give someone else the opportunity to book your stay or experience by giving us 5 or more days' notice that you can't make it. 

Admission Tickets: Non-refundable except for bad weather. Rescheduling is allowed. 
EXPERIENCES:
  • Cancellations 4-5 days prior to an experience 50% refundable. 
  • Cancellations 6 or more days prior, 100% refundable. 
  • Cancellations less than 3 days prior to experiences, not weather related, NO REFUNDS.
  •  RESCHEDULING: Rescheduling is free for the first reschedule. Each reschedule after the first will be subject to a 10% fee, except for weather related re-schedules which incur no penalties. 24 hours is required for a reschedule.
  • WEATHER RELATED CANCELLATIONS ARE 100% REFUNDABLE.

STAYS:
  • Cancellations for stays less than 3 (0-3)days before your stay, NO REFUNDS except for cleaning fee and taxes.
  •  Cancellations for stays 4-5 days before your stay, 50% refundable including 100% of cleaning fees and taxes. 
  • Cancellations 6 or more days before scheduled stays will be 100% refundable.