MEMBERSHIPS

12.1 By purchasing membership for the Hemsley Conservation Centre (Membership), you agree to the terms set out in this clause 12 and the Rules of the Hemsley Conservation Centre.

12.2 All Memberships purchased on our Site entitle the holder to unlimited free access to the Zoo during normal opening times (see clause 9 (Opening Times and Availability)) for a period of either 6 or 12 months commencing on the date that you receive Confirmation in accordance with clause 2.4 (How the Contract is Formed Between us), or such other date agreed between us. Membership holders can access the Zoo subject to these Terms.

12.3 The benefits and prices of Membership packages are as quoted on our Site from time to time. We reserve the right to reduce or alter such benefits attached to any Membership package at any time. Memberships package prices are in accordance with clause 21 (Price of Services and Delivery/Postal Charges) and must be paid in advance at the time of booking in accordance with clause 21.6.

12.4 For the purposes of Membership purchases, the following definitions which are used on our Site shall apply:

(a) Adult means an individual aged from 18 years old plus;

(b) Family Membership means a single Membership for at least one Adult and one Junior Member;

(c) Joint Adult Membership means a single Membership for two or more Adults who can access the Zoo jointly or independently of one another with a valid Membership card;

(d) Junior Membership means Membership for a child aged from 2 years to 14 years inclusive;

(g) Student Membership means Membership for an Adult (16+) who is in full time education and holds a valid and current identity card which shows they are a student at the time of entry.

12.5 All Members will be issued with a photographic Membership card (one per person) which can be collected from the Zoo. Membership cards are for the named card holder only and are not transferable.

12.6 Members shall only be permitted entry to the Zoo during normal opening hours without paying the full current ticket admission price on the production of a valid Membership card. Any Membership cards which have been altered in any way will be void. Membership cards remain our property at all times. An administration charge of £1.00 will be incurred for the replacement of any lost or stolen Membership cards.

12.7 Membership cards are not valid for entry to any special events (see clause 16 (Special Events).

12.8 We reserve the right to reject applications for Membership or Membership renewals at our own discretion.

12.9 When you have completed 12 months’ Membership and at the end of every 12-month period thereafter, we will write to you to giving you the option of renewing your Membership for an additional 12-month period to commence consecutively. 

12.10 Discounts may apply to one or more Membership packages (including for Members 65 years old and over and Students) and will be as stated on our Site from time to time. If you are purchasing a discounted rate Membership then you will be required to provide us with proof of entitlement at the point of collecting your Membership card (for example, photographic identification such as a passport or driving licence, pension booklet or NUS card).

12.11 Members with Disabilities can admit one carer to the Zoo free of charge upon producing proof of Disability; we ask for a “Blue Badge” car parking permit issued by the Council or a letter from the Department for Work and Pensions with confirmation and photographic identification. Further information on our Disability Policy can be found here.