About Pen Museum
To promote and preserve the history and legacy of the steel Pen Trade in Birmingham, for the advancement of the education and benefit of the public. To provide, safeguard and develop a museum and collection that highlights the skill and craftsmanship of the Pen Makers and their employees and also houses historic artefacts and ephemera related; to the art of writing.
Booking policy
At The Pen Museum, we are committed to providing an enjoyable and accessible experience for all visitors. To help us manage capacity and enhance your visit, please review the following booking policy:
General Admission and Events.
Advance Booking:
We strongly encourage booking tickets online prior to arrival to guarantee entry, particularly during peak hours.
Ticket Modifications & Cancellations:
Rescheduling:
Visitors may reschedule their tickets up to 48 hours prior to the original booking time, subject to availability.
Cancellations:
Refunds are available for cancellations made 48 hours before the scheduled visit.
No Shows:
No refunds or exchanges are provided for missed visits without prior notice.
Accessibility & Special Requests:
Please contact the Museum team at 0121 236 9834 or email enquiries@penmuseum.org.uk ahead of your visit for any special accommodations, including wheelchair access or sensory-friendly arrangements.
Changes & Updates
The museum reserves the right to adjust entry times, visitor limits, or close galleries due to maintenance, unforeseen events, or safety concerns. Visitors will be notified of any significant changes to their booking.
General Admission and Events.
Advance Booking:
We strongly encourage booking tickets online prior to arrival to guarantee entry, particularly during peak hours.
Ticket Modifications & Cancellations:
Rescheduling:
Visitors may reschedule their tickets up to 48 hours prior to the original booking time, subject to availability.
Cancellations:
Refunds are available for cancellations made 48 hours before the scheduled visit.
No Shows:
No refunds or exchanges are provided for missed visits without prior notice.
Accessibility & Special Requests:
Please contact the Museum team at 0121 236 9834 or email enquiries@penmuseum.org.uk ahead of your visit for any special accommodations, including wheelchair access or sensory-friendly arrangements.
Changes & Updates
The museum reserves the right to adjust entry times, visitor limits, or close galleries due to maintenance, unforeseen events, or safety concerns. Visitors will be notified of any significant changes to their booking.
Gift card terms
- Valid for 1 year from purchase date
- Gift cards are redeemable online
- Gift cards cannot be exchanged for cash
- Gift cards are not refundable
- Gift cards are not replaceable if lost or stolen
Cancellation policy
custom policy
Cancellations:
Refunds are available for cancellations made 48 hours before the scheduled visit.
No Shows:
No refunds or exchanges are provided for missed visits without prior notice.
Refunds are available for cancellations made 48 hours before the scheduled visit.
No Shows:
No refunds or exchanges are provided for missed visits without prior notice.