SAXBYS CIDER EVENTS TICKET SALES TERMS & CONDITIONS 1. Introduction These Terms & Conditions ("Terms") govern the purchase and use of tickets for an event ("Event"), organised by Saxbys Cider ("Organiser", "we", "us", or "our"). By purchasing a ticket, you agree to be bound by these Terms. 2. Ticket Purchase 2.1 All ticket sales are subject to availability. 2.2 Tickets may only be purchased through authorised sales channels. 2.3 A booking fee, transaction fee, or other charges may apply and will be displayed before purchase. 2.4 Once a ticket purchase is completed, the purchaser is responsible for ensuring that all ticket details are correct. 3. Refunds and Exchanges 3.1 All ticket sales are final. Tickets are non-refundable except where required by law or as expressly stated in these Terms. 3.2 Tickets cannot be exchanged, transferred to another event, or converted into credit unless authorised by the Organiser. 3.3 If the Event is cancelled in its entirety and not rescheduled, ticket holders may be entitled to a refund of the face value of the ticket only. Booking fees, travel costs, accommodation costs, and other consequential expenses will not be refunded unless required by law. 3.4 If the Event is postponed, rescheduled, partially cancelled, or materially altered, the Organiser reserves the right to determine the applicable refund or transfer policy. 4. Admission 4.1 A valid ticket must be presented for entry. 4.2 Tickets may not be duplicated, copied, resold for commercial gain, or transferred in breach of these Terms. 4.3 The Organiser reserves the right to refuse admission or remove any person from the Event without refund for behaviour that is unsafe, illegal, disruptive, abusive, or otherwise breaches these Terms. 4.4 Entry may be subject to security checks, including bag searches. 5. Age Restrictions 5.1 Attendees under the age of 18 must be accompanied by a parent, guardian, or responsible adult aged 25 years or older. 5.2 Valid identification may be required to verify age. 5.3 Alcohol sales and consumption are subject to applicable laws and licensing requirements. 6. Event Changes 6.1 The Event lineup, schedule, attractions, facilities, and venue arrangements are subject to change without notice. 6.2 The Organiser does not guarantee the appearance of any specific performer, artist, speaker, or attraction. 6.3 No refunds shall be provided due to changes in performers, schedules, or supporting acts unless required by law. 7. Weather and Outdoor Event Risks 7.1 The Event is an outdoor event and may proceed regardless of weather conditions. 7.2 Attendees accept that weather conditions may affect the Event experience. 7.3 Tickets will not be refunded due to adverse weather unless the Event is cancelled by the Organiser. 8. Health and Safety 8.1 Attendees must comply with all safety instructions, venue rules, and directions given by Event staff, security personnel, emergency services, and authorised representatives. 8.2 Attendees participate at their own risk and are responsible for their own personal safety and belongings. 8.3 The Organiser reserves the right to prohibit items deemed dangerous, illegal, or unsuitable. 9. Prohibited Items The following items are be prohibited, subject to venue rules and applicable laws:Weapons and dangerous items / Illegal substances / Fireworks, flares, or explosives / Glass containers / Drones / Professional recording equipment without accreditation / Any item that may cause harm, nuisance, or disruption The Organiser reserves the right to confiscate prohibited items or deny entry. 10. Photography and Recording 10.1 Attendees may be photographed, filmed, or recorded while attending the Event. 10.2 By attending, attendees grant the Organiser the right to use such recordings for promotional, marketing, commercial, and archival purposes without compensation. 10.3 Personal photography for non-commercial use is generally permitted unless otherwise notified. 11. Liability 11.1 To the fullest extent permitted by law, the Organiser shall not be liable for any loss, injury, damage, theft, expense, delay, inconvenience, or other claim arising from attendance at the Event. 11.2 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded. 11.3 Attendees are responsible for safeguarding their personal property at all times. 12. Force Majeure The Organiser shall not be liable for cancellation, postponement, interruption, or alteration of the Event caused by circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, public health emergencies, government actions, labour disputes, civil unrest, terrorism, or failures of utilities or transport infrastructure. 13. Data Protection 13.1 Personal information will be collected and processed in accordance with the Organiser's Privacy Policy. 13.2 Information may be used for ticket administration, customer service, event management, legal compliance, and marketing where consent has been provided. 14. Resale and Transfer 14.1 Unauthorised resale of tickets is prohibited. 14.2 The Organiser reserves the right to cancel any ticket that has been resold in breach of applicable laws or these Terms. 14.3 Any approved ticket transfer process must be completed through authorised channels. 15. Governing Law These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction]. 16. Contact Information For questions regarding tickets or these Terms, please contact: Saxbys Cider, Grange Farm, Farndish, Wellingborough, Northants NN29 7HJ - events@saxbyscider.co.uk - 01933 353666