About Mourne Alpacas Ltd
Mourne Alpacas is the home of the largest pedigree alpaca herd on the island of Ireland. We are passionate about all things alpaca, offering unique alpaca experiences here on our farm. We are the home of all-inclusive experiences, trekking experiences, bespoke parties and events, and our unique CRIA WATCH experiences, suitable for all ages and abilities.
Booking policy
FOR RE-SCHEDULING YOUR BOOKED EXPERIENCE: at least 72 hours notice required BY EMAIL.
We all know that plans can change – if yours do once you have made a booking, please contact us with AT LEAST 72 HOURS NOTICE by email to bookings@mournealpacas.com, and we can work with you to offer a rescheduled date. Any cancellation shorter than 72 hours before the start time of your booked experience will not be rescheduled.
WEATHER RELATED CHANGES TO YOUR EXPERIENCE DATE In the event that we have to reschedule your booking due to poor or unsafe weather conditions, we reserve the right to offer you an alternative date for the same experience, and no refunds apply in this event. PLEASE CHECK YOUR MESSAGES, WHATSAPP AND EMAIL in the days and hours before your experience in order to acknowledge weather related changes to your experience. We do not accept responsibility if you have not monitored your point of contact with us, relating to weather related changes to the date of your experience.
We all know that plans can change – if yours do once you have made a booking, please contact us with AT LEAST 72 HOURS NOTICE by email to bookings@mournealpacas.com, and we can work with you to offer a rescheduled date. Any cancellation shorter than 72 hours before the start time of your booked experience will not be rescheduled.
TO REQUEST A REFUND FOR YOUR BOOKED EXPERIENCE: only for guests not resident in NI, we require at least 72 hours notice required BY EMAIL Only cancellation requests received in excess of 72 hours before your start time of your booked experience may be offered a full refund less booking fees incurred by Mourne Alpacas, if re-schedule is not an option for guests not resident in NI. An alternative booking will be offered for notifications received BY EMAIL in excess of 72 hours of your booked experience start time. Any cancellation shorter than 48 hours before the start time of your booked experience will not be rescheduled.
WEATHER RELATED CHANGES TO YOUR EXPERIENCE DATE In the event that we have to reschedule your booking due to poor or unsafe weather conditions, we reserve the right to offer you an alternative date for the same experience, and no refunds apply in this event. PLEASE CHECK YOUR MESSAGES, WHATSAPP AND EMAIL in the days and hours before your experience in order to acknowledge weather related changes to your experience. We do not accept responsibility if you have not monitored your point of contact with us, relating to weather related changes to the date of your experience.
Gift card terms
- Valid for 1 year from purchase date
- Gift cards are redeemable online
- Gift cards cannot be exchanged for cash
- Gift cards are not refundable
- Gift cards are not replaceable if lost or stolen
Cancellation policy
custom policy
FOR RE-SCHEDULING YOUR BOOKED EXPERIENCE: at least 72 hours/3 full days notice required BY EMAIL .
We all know that plans can change – if yours do once you have made a booking, please contact us with AT LEAST 72 HOURS / 3 days NOTICE by email to bookings@mournealpacas.com, and we can work with you to offer a rescheduled date. Any cancellation shorter than 72 hours/3 days before the start time of your booked experience will not be rescheduled.
WEATHER RELATED CHANGES TO YOUR EXPERIENCE DATE
In the event that we have to reschedule your booking due to poor or unsafe weather conditions, we reserve the right to offer you an alternative date for the same experience, and no refunds apply in this event. PLEASE CHECK YOUR MESSAGES, WHATSAPP AND EMAIL in the days and hours before your experience in order to acknowledge weather related changes to your experience. We do not accept responsibility if you have not monitored your point of contact with us, relating to weather related changes to the date of your experience.
We all know that plans can change – if yours do once you have made a booking, please contact us with AT LEAST 72 HOURS / 3 days NOTICE by email to bookings@mournealpacas.com, and we can work with you to offer a rescheduled date. Any cancellation shorter than 72 hours/3 days before the start time of your booked experience will not be rescheduled.
TO REQUEST A REFUND FOR YOUR BOOKED EXPERIENCE: only for guests not resident in NI, we require at least 72 hours notice required BY EMAIL Only cancellation requests received in excess of 72 hours before your start time of your booked experience may be offered a full refund less booking fees incurred by Mourne Alpacas, if re-schedule is not an option for guests not resident in NI. An alternative booking will be offered for notifications received BY EMAIL in excess of 72 hours of your booked experience start time. Any cancellation shorter than 48 hours before the start time of your booked experience will not be rescheduled.
WEATHER RELATED CHANGES TO YOUR EXPERIENCE DATE
In the event that we have to reschedule your booking due to poor or unsafe weather conditions, we reserve the right to offer you an alternative date for the same experience, and no refunds apply in this event. PLEASE CHECK YOUR MESSAGES, WHATSAPP AND EMAIL in the days and hours before your experience in order to acknowledge weather related changes to your experience. We do not accept responsibility if you have not monitored your point of contact with us, relating to weather related changes to the date of your experience.